Frequently Asked Questions
Everything you need to know about your Willie Nelson Shop gear.
How long will it take for my order to ship?
Standard orders are typically processed within 2-3 business days. Shipping times vary by location, but domestic orders usually arrive within 5-7 business days.
What is your return policy?
We offer a 30-day return policy for most unworn and unwashed items. Please ensure all original tags are attached to be eligible for a full refund.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery times are calculated at checkout based on your specific location.
How can I track my package?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.
Are the apparel items pre-shrunk?
Most of our cotton t-shirts and hoodies are pre-shrunk during the manufacturing process, but we recommend washing in cold water and tumble drying on low to maintain the best fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Google Pay for a secure checkout experience.